Privacy Policy

Tununue.com respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Tununue collects, uses, stores, protects, and shares information when customers, vendors, staff, riders, or visitors use the platform.

1. Information We Collect

We may collect information depending on how you use Tununue.com. This may include:

Name, email address, and phone number.
Account login and profile information.
Delivery and billing address information.
Order history, cart details, wishlist, reviews, and support messages.
Payment reference details, transaction status, and order payment confirmations.
Vendor business information and verification documents.
Staff or rider documents where applicable.
Device, browser, IP address, and general usage information for security and analytics.

2. How We Use Your Information

To create and manage user accounts.
To process orders, payments, refunds, and deliveries.
To verify vendors, staff, and riders where required.
To review and approve vendor products.
To provide customer support and respond to disputes.
To improve security, prevent fraud, and protect the marketplace.
To send order updates, account notices, approval updates, and support messages.
To improve platform performance and user experience.

3. Vendor Verification Data

Vendors may be asked to provide documents such as national ID, KRA PIN certificate, business registration certificate, business license, or other verification documents. These documents help Tununue confirm vendor identity, reduce fraud, and protect customers.

4. Staff and Rider Documents

Where staff or rider onboarding is required, Tununue may collect documents such as photos, national ID details, KRA PIN certificate, good conduct certificate, employment documents, or other approval documents needed for verification and accountability.

5. Payment Information

Tununue may store order and payment reference details, such as payment status, transaction reference, checkout request ID, payment method, and order amount. Sensitive payment processing may be handled by approved payment providers.

6. Sharing of Information

We do not sell your personal information. We may share necessary information only when required for order fulfillment, delivery, payment confirmation, dispute resolution, vendor verification, legal compliance, fraud prevention, or platform protection.

7. Data Protection

Tununue takes reasonable steps to protect user information from unauthorized access, misuse, loss, alteration, or disclosure. Access to sensitive information should be limited to authorized users such as admin, approved staff, or system processes.

8. Cookies and Session Data

Tununue may use cookies and session data to keep users logged in, secure accounts, remember cart activity, improve performance, and support user experience.

9. Your Responsibilities

Keep your login details private.
Use accurate account, vendor, and delivery information.
Report suspicious account activity immediately.
Do not share private customer, vendor, staff, or rider information without permission.

10. Your Rights

You may contact Tununue to request correction of inaccurate information, account support, or assistance with privacy-related concerns where applicable.

11. Policy Updates

Tununue may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised policy.

12. Contact

For privacy questions or concerns, please contact us through the Contact Us page.